Expert 8x8 Review 2019

In a nutshell: 8x8 VoIP delivers a hassle-free communications system that comes complete with internet fax, call center software, and call recording. Businesses can rely on 8x8 to make afforable international calls. Their solution allows unlimited calls to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, the UK, and more.

Overview

8x8 is a reliable VoIP service for businesses, and it offers a range of useful features. Like most VoIP services, 8x8 offers unlimited calls to a wide range of countries. With this service, you can freely make calls to Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom and more.  In addition to its impressive features which include internet fax, call center software and call recording, this service makes it easy to manage calls without any hassle. 8x8 offers everything you’d expect from a cloud-based communication system. It’s an intuitive and easy to use platform which boasts unbeatable customer support.

 
Ease of Use

This service is very easy to use and requires no technical knowledge to set up. In fact, the setup process should only take a few minutes. Once the actual VoIP has been set up, each user can configure his/her own profile using a username and password. Using the backend system users can create and configure profiles. This includes configuring things like call rules which determine what happens to calls in specific scenarios. For example, if you’re already on a call you set up a call rule to forward any incoming calls to an auto-attendant or voicemail. Each user has the option to configure his/her own unique profile. This includes setting up things like voicemail, chat settings, and internet fax. The service is easy to use and employees won’t have any issues configuring their unique profile.

 
Plans

With a range of different pricing plans, 8x8 makes it easy for you find a package to suit your business’ unique needs. With 8x8 you have the option to choose a plan according to either your business’ size or the features you need. With the sheer selection of plans on offer, you won’t have any trouble finding something ideal for your business. For example, there’s the Virtual Office which includes voicemail, comprehensive conference call features as well as Outlook integration. There’s also Virtual Office Enterprise for bigger companies, and this comes with over 1000 extensions. The good news is that even if you don’t find what you’re looking for, each package can be tailored to suit your needs.

Features

The selection of features on offer is nothing short of impressive. With this service, you get all the essential calling features you’d expect from a quality VoIP including call forwarding, caller ID, on-hold music as well as the option to send and receive faxes at no extra charge. Other features that may come in handy include video conferencing, web call back and a comprehensive CRM integration solution. While the features list is extensive, the one thing that is lacking is an advanced queuing system. With 8x8 call groups are used to stack calls until an employee is free to take a call.

 
Business Offerings

Whatever your business needs may be, 8x8 will have a solution for you. This VoIP service provider has an array of features to suit both small and large businesses. Businesses will find 8x8’s efficient CRM integration very useful. It’s also a huge time-saver and will dramatically improve your employee’s productivity.  Perhaps the best part is that this is a feature that not many VoIP services offer.

 
Customer Support

Contacting an 8x8 representative is extremely easy as they offer both phone and email support. Their business phone line operates Monday to Saturday from 6:00AM to 6:00PM PT. Furthermore, they offer an online account management system that can help you should you require assistance with billing, VoIP features, or more. 

Virtual Office Pro
Price Request a quote
Auto-attendant
Call recording
Caller ID
Conferencing
CRM integration
Free trial
Internet fax
Mobile app
Video conferencing
Voicemail to text
Toll Free Minutes None

Video Review

Joe Schwartz | Business VoIP Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Unlimited calling
  • Intuitive interface
  • Comprehensive support
Cons
  • Varying call quality
  • Cancellation fees
Bottom Line
8x8 is a reliable cloud-based VoIP solution with everything from conference calls to internet fax.
Top 5
1
9.8
2
9.6
3
9.1
4
8.7
5
8.6

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