Expert Ooma Review 2019

In a nutshell: Ooma provides a complete office and mobile communications solution delivering high quality phone services. Their system supports up to 20 users, making it an ideal choice for medium-sized businesses. Ooma links to iOS and Android phones allowing users to make and receive calls as though in the office.

Overview

Ooma Business VoIP solutions utilizes high-speed internet to deliver high-quality business phone services. Their affordable service uses on-site hardware and cloud computing and supports up to 20 users making it the perfect option for small to medium-sized businesses.

Standard office features include virtual receptionist, extension dialing, voicemail, call transfer, call log, modes for business and after hours, ring groups, music on hold, and conference bridge. Ooma business VoIP solutions link to mobile iOS and Android smartphones so users can make and receive calls as though they were in the office. Mobile features include call forwarding, voicemail forwarding, multi-ring, and virtual extensions.

Ease of Use

Ooma business plans offer easy set-up with a do-it-yourself installation that takes minutes. Businesses who already have a phone number can easily port the existing number to Ooma Office free of charge. Setup also includes wireless phone extensions and the option to use select IP phones. In addition, their support staff is available to assist during regular business hours.

Plans

Homeowners have two pricing options with Ooma. The basic plan is free and comes with basic features such as US calls, call waiting, online call logs, call hold, and standard voicemail. The Ooma Premier home plan comes with more features and costs $9.99 per month. Premier features include call forwarding, multi-ring, enhanced call waiting, 3-way conference calling, personal devices, Google voice extensions, and more.

Ooma Office plans include a desktop package and mobile package. Ooma Office for your desktop starts at $19.95 with a one-time hardware cost of $249.99. Meanwhile, Ooma Office for mobile costs $19.95 with no hardware costs.

Features

Ooma Business VoIP solutions come with a virtual receptionist, extension dialing, conferencing, and hold music. Businesses can port their current phone numbers for free or choose a new local or toll-free number. Calling features include unlimited calling in the United States and Canada along with low international rates. In addition, customers receive caller-ID and 911 service.

Users can access the Ooma phone system from a regular analog phone, an IP phone, and smartphones. You can also forward calls to ring multiple phones at once. In addition, you can link mobile devices to make and receive calls as though using the system in the office. Their mobile solutions operate with iOS and Android devices.

Business Offerings

With Ooma, small businesses can access feature-rich business VoIP solutions at an affordable rate. Their business phone plan comes with important features to conduct business such as virtual receptionist, extension dialing, conferencing, and hold music. In addition, their mobility features allow users to make and receive calls as if they were using the system in the office.

Customer Support

Customers who need assistance can get in touch with Ooma conveniently via live chat or toll-free telephone. The Ooma website includes a blog, FAQs, and a searchable database of service information. Ooma also hosts many social media pages on Facebook, LinkedIn, Twitter, Google+, YouTube, Pinterest, and Instagram.

Ooma BasicOoma PremierOoma OfficeOoma Office for Mobile
Price Free $9.99 per month $19.95 per month $19.95 per month
Auto-attendant
Caller ID
Conferencing
Mobile app
Voicemail to text
Toll Free Minutes 0 0 0 0

Joe Schwartz | Business VoIP Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Free Mobile App
  • Unlimited Calls to US & Canada
  • Supports 20 Users
Cons
  • No CRM Integration
  • Limited Phone Support
Bottom Line
Ooma Business VoIP solutions offers complete office and mobile phone solutions with a virtual receptionist, voicemail, call transfer, and more.
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