Expert RingCentral Review 2019

In a nutshell: RingCentral provides an all-in-one business VoIP solution offering enhanced communication features including video conferencing, team messaging, and unlimited calls to the US and Canada. Their scalable solutions adapt to all business sizes. By joining RingCentral, customers get 40% savings on quality, cloud-based telecommunications systems.

Overview

Cloud based telecommunications systems don’t get better or more reliable than RingCentral. Not only does this service offer a selection of customizable plans designed to suit your specific needs, but also a host of impressive features. These include everything from conference calls, internet fax and line sharing to an automated receptionist. For many business owners, RingCentral is also an affordable option. After all the service does offer unlimited calls to the US and Canada as well as a toll-free, local and fax line. Anyone considering RingCentral will be thrilled to know that there’s a 30-day free trial which is ample time for you to test the service before signing up.

 
Ease of Use

Setting up RingCentral takes minutes and doesn’t require any advanced technical skills. That means you don’t need a dedicated IT team to get the most out of this service. And if you do run into any problems, RingCentral offers comprehensive support. When you first setup your VoIP phone you’ll have the option to use an existing phone number, request a new number or even use a vanity phone number. While the service does offer an extensive selection of features, the interface takes some getting used to. But once you’ve mastered it, you’ll soon be defining call queues and creating your own extensions. Another really handy thing about this service is that it supports an impressive array of IP phones. In fact, if you don’t want to purchase one of RingCentral’s preconfigured phones, you could use the phones you already have.

 
Plans

RingCentral offers three main plans which include the standard, premium and enterprise plans. It’s important to keep in mind that plans are priced per user and can quickly become quite pricey. However, RingCentral’s has special deals for business with 100 - 999 users. All plans offer unlimited calling, unlimited conference calls as well as comprehensive support and help with implementation. As its name suggests, the enterprise plan is the most comprehensive and includes added perks like 10,000 toll-free minutes per user per month and the option to host online meeting with 50 people. In addition, this plan comes with advanced features which bigger business will really benefit from. These include things like integration with Salesforce and Zendesk as well as voicemail to text.

 
Features

Whether you’re looking to use VoIP to increase collaboration with your team members or want an easier way to manage calls, RingCentral will likely have something to suit your needs. This service offers an extensive selection of features including the option to set up a calling list and host conference calls of up to 1000 attendees. Ring Central’s web conferencing features are impressive and ideal for growing businesses. Other handy features include advanced call forwarding, automatic call recording and assigned telephone numbers. In addition, there’s the RingCentral app which makes it possible to enjoy all these features, and more, on mobile phones and tablets.

 
Business Offerings

Whether yours is a small or large business, RingCentral has a package to suit your needs. The unlimited calling and faxing is particularly useful for businesses. In addition, this service is scalable and can easily be extended to meet your growing company’s needs. Many companies will also appreciate the generous toll-free minutes that come with each package.    

 
StandardPremiumEnterprise
Price $24.99 monthly per user $34.99 monthly per user $44.99 monthly per user
Auto-attendant
Call recording
Caller ID
Conferencing
CRM integration
Internet fax
Mobile app
Video conferencing
Voicemail to text
Toll Free Minutes 1,000 minutes 2,500 minutes 10,000 minutes

Video Review

Joe Schwartz | Business VoIP Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Scales Up Effortlessly
  • Unlimited Calls to US & Canada
  • Remote Management
Cons
  • Interface not intuitive
  • Can be slow
Bottom Line
RingCentral offers 40% savings on flexible, reliable, cloud-based service for both small and large businesses.
Top 5
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8.6

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