Expert Verizon Review 2019

In a nutshell: As one of the leading telecommunications companies worldwide, Verizon VoIP offers a robust platform with over 30+ calling features. They offer packages for all companies of all sizes and each package can be tailored according to industry.

Overview

Based in New York City, Verizon represents one of the largest multinational telecommunications companies in the world. Verizon offers a robust business VoIP solution that scales to the needs of different businesses from small companies to large enterprises. Verizon prices their VoIP packages according to business size and industry. Their VoIP services come with over 30 calling features including mobile apps, automatic call forwarding, call transfer between devices and beyond.

Ease of Use

Verizon VoIP is a large enterprise which is both a pro and a con. The website has a wealth of information for customers, from how-to guides to a searchable FAQ. However, because Verizon offers so many services and features, new customers may feel overwhelmed knowing where to begin and how to get set up. Still, when in doubt, Verizon has customer support available by phone and live chat.

Plans

Because of the size of the company, Verizon has the ability to offer a range of pricing packages to support the needs of different businesses and industries. Their flexible pricing allows businesses to choose their package according to size (small, medium, and enterprise) as well as by industry. Verizon also has hardware for sale on their website. Enhanced phone systems can handle between 3 up to 16 lines. Businesses can also purchase additional hardware such as conference phones and analog converters to further enhance business communications.  

Features

As one of the leading communications companies in the industry, Verizon promises a feature-rich VoIP service for businesses. Customers benefit from a versatile system that easily integrates with different devices, whether working on desktop computers, office hardware, or mobile devices. Verizon Business VoIP comes with over 30 features including automatic call forwarding, voicemail to email, call transfer between devices, and beyond.

Some of their leading features include:

  • Mobile capabilities: The Verizon VoIP mobile app that transfers calls seamlessly between mobile and IP phones. Employees can also receive and make business calls through mobile devices while keeping the caller ID linked to the office phone.
  • Automatic backup: Verizon VoIP automatically backs up data in case the connection is lost. Users can also continue working until the connection restores.
  • Powerful admin portal: Business supervisors can manage communications and features for the entire business and individuals from one dashboard.
Business Offerings

Verizon business VoIP solutions appeal to a range of businesses, hosting small packages for startups or larger communications platforms for established enterprises. Small businesses can benefit from a business phone, phone and internet bundle, high-speed internet, and FiOS internet. Medium-sized businesses may need more enhanced services such as Verizon’s access to cloud communications and networking solutions. The IP Business Bundle comes with VoIP as well as on-site installation and router. Larger businesses can tailor their communications package according to their industry.

Customer Support

For assistance, customers can get in touch with support through a number of ways. If you need help, you can start by visiting the website where the support center guides you through to the right department, whether looking for help with billing, orders, internet, or otherwise. Because of the size of the company, it may take some time to sift through the site to find the answers you need. You can also search the support page or contact support directly by live chat and phone. As a larger organization, however, customers may not get the dedicated, personalized support as found with smaller companies.

1-5 VoIP Lines
Price $35.00 per month
Auto-attendant
Call forwarding
Call recording
Caller ID
Conferencing
International phone number
Mobile app
Video conferencing
Toll Free Minutes

Video Review

Joe Schwartz | Business VoIP Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • For all business sizes
  • 30+ calling features
  • Mobile business app
Cons
  • May charge termination fees
  • Overwhelming product offering
Bottom Line
Verizon VoIP accommodates the needs of all business sizes with over 30+ calling features.
Top 5
1
9.8
2
9.6
3
9.1
4
8.7
5
8.6

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