Joe Schwartz | Credit Card Processing Editor
Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.
Leaders Merchant Services offers point of sales services for a wide range of businesses. Their service provides accessible credit card processing services with competitive and transparent pricing. However, the service has received mixed reviews from their customers, especially regarding hidden fees. Make sure to read the terms and conditions to fully understand pricing and costs for customized features.
Pricing & Fees
Leaders Merchant Services charges a monthly membership fee. They also charge traditional tiered pricing (aka discount pricing) starting at 0.15%. They charge additional processing fees for rewards cards used during purchases.
Their transparent billing breaks down billing by showing each and every charge rather than lumping charges together. This may mean transparency but it can also become tedious for small business owners.
Keep in mind that Leaders Merchant Services charges extra fees for additional features. Their Merchant Services Program Guide and Merchant Sample Statement will give prospective customers a rough estimate of pricing and potential hidden fees for customized features.
Customers can purchase the payment equipment available to improve services to customers. Available credit card processing equipment includes EMV-ready payment terminals, EMV-ready mobile/wireless terminals, check readers, mobile payment systems, EMV-ready pinpads, shopping carts with SSL encryption.
Who is Leaders Ideal For?
Leaders is mot recommended for medium and large businesses in a wide range of industries. Looking at the testimonials page of the Leaders' website reveals that a variety of businesses use their services ranging from restaurants to a company that makes and sells industrial sized bags for waste collection.
Leaders also makes their services available to high-risk merchants, something not all credit card processing companies are willing to do.
A high-risk merchant is a business that displays one or more of the following traits:
Leaders provides customer support around the clock and advertises 24/7/365 phone-based support. This support is excellent during regular business hours but some customers have reported that their off-hour support is lacking and you may get passed off to a third-party support team less familiar with Leaders' products.In addition to phone support, customers can also reach Leaders Merchant Services by online chat, email, or even snail mail.
Aside from their support channels, the Leaders website includes a limited FAQ section. We say 'limited' because many of the answers do not exceed a single sentence. Leaders could really benefit from improving this section especially for those who are less familiar with credit card processing systems. Luckily, their phone and chat support are available and supportive during most hours of the day.