Expert Leaders Review 2019

Leaders Review in a Nutshell: Leaders Merchant Services provides a reliable point of sale solutions for businesses with inexpensive transaction fees and transparent pricing. Leaders accepts a wide variety of credit and debit cards as well as mobile payments such as Apple Pay, Android Pay, and Samsung Pay. Equipment includes highly-secure EMV-ready payment terminals.

Overview

Leaders Merchant Services offers point of sales services for a wide range of businesses. Their service provides accessible credit card processing services with competitive and transparent pricing. However, the service has received mixed reviews from their customers, especially regarding hidden fees. Make sure to read the terms and conditions to fully understand pricing and costs for customized features.

 

Pricing & Fees

Leaders Merchant Services charges a monthly membership fee. They also charge traditional tiered pricing (aka discount pricing) starting at 0.15%. They charge additional processing fees for rewards cards used during purchases.

Their transparent billing breaks down billing by showing each and every charge rather than lumping charges together. This may mean transparency but it can also become tedious for small business owners.

Keep in mind that Leaders Merchant Services charges extra fees for additional features. Their Merchant Services Program Guide and Merchant Sample Statement will give prospective customers a rough estimate of pricing and potential hidden fees for customized features.

 

Features

Customers can purchase the payment equipment available to improve services to customers. Available credit card processing equipment includes EMV-ready payment terminals, EMV-ready mobile/wireless terminals, check readers, mobile payment systems, EMV-ready pinpads, shopping carts with SSL encryption.

 

Who is Leaders Ideal For?

Leaders is mot recommended for medium and large businesses in a wide range of industries. Looking at the testimonials page of the Leaders' website reveals that a variety of businesses use their services ranging from restaurants to a company that makes and sells industrial sized bags for waste collection.

Leaders also makes their services available to high-risk merchants, something not all credit card processing companies are willing to do. 

A high-risk merchant is a business that displays one or more of the following traits:

  • Frequent returns: Some businesses have higher rates of product returns, but if customers are consistently returning your products, you would be considered high-risk
  • Delayed delivery: A business that has a long waiting period between when customers order and pay for a product and when they actually receive the product has an increased risk of cancellations and transactions falling through.
  • New Merchants: Brand new merchants don't have years of experience with credit card processing to prove to a merchant service that they can successfully handle transactions at a large scale. Some merchant services will refuse to work with brand new merchants, but Leaders often shows more flexibility to take this risk.

 

Security

The Leaders Merchant Services privacy policy takes the security of their customers “very seriously”. They use any information disclosed strictly for the purposes of providing credit card services. Their equipment accepts EMV chip payment, offering optimal security. Their online shopping card uses secure SSL encryption, a method used by major financial organizations when making digital transactions.

 

Customer Support

Leaders provides customer support around the clock and advertises 24/7/365 phone-based support. This support is excellent during regular business hours but some customers have reported that their off-hour support is lacking and you may get passed off to a third-party support team less familiar with Leaders' products.In addition to phone support, customers can also reach Leaders Merchant Services by online chat, email, or even snail mail.

Aside from their support channels, the Leaders website includes a limited FAQ section. We say 'limited' because many of the answers do not exceed a single sentence. Leaders could really benefit from improving this section especially for those who are less familiar with credit card processing systems. Luckily, their phone and chat support are available and supportive during most hours of the day.

Joe Schwartz | Credit Card Processing Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • 24/7 support
  • Credit card reader
  • Transparent pricing
Cons
  • Mixed customer reviews
  • Sparse FAQ page
Bottom Line
Inexpensive transaction fees and many payment options.
Features
  • Rates Starting at 0.15%
  • $500 Assurance Program
  • Transparent Pricing
  • Free EMV Equipment
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