Expert First American Review 2019

In a nutshell: First American provides flexible home warranty plans so customers can tailor coverage on various home systems and appliances. Although not available in all 50 states, First American offers convenient policy terms for those eligible. Their online resource center helps homeowners make informed choices on home maintenance and repairs.

Overview

First American Home Warranty is one of the leading providers of home warranty services in the US. Home warranty can be an extremely valuable piece of insurance to have, and help cover problems or break downs that you may encounter at home when things go wrong. Of course, exactly what is covered, the terms of service, pricing, and other details can vary significantly from provider to provider. So, it’s important to thoroughly research different home warranty companies and read reviews in order to help you decide which one to opt for.

First American Home Warranty was started in 1984, so they have over 3 decades of experience providing warranty service for homeowners. They’re part of a larger company, First American, which has been around for over 125 years. With an extensive network of service providers and a commitment to customer service, it’s not surprising that most of the First American Home Warranty reviews you find online are quite positive. Below, we have broken it down for you.

 

Packages

The First American Home Warranty comes in two packages depending on what level of protection you want, and how much you plan or can afford to spend. These are the Basic plan and the Premier plan. The Basic plan covers a range of what the company calls “essential appliances,” including refrigerators, washer/dryers, ovens, cooktops, and similar. The full list is available in the plan literature online when you sign up.

The Premier plan is much more extensive. It covers all of the contents of the Basic plan, in addition to major in-home systems such as water heaters, plumbing, and electrical. There may be additional add-on plans or variations available geographically, as regulations and laws surrounding warranties and insurance vary from state to state. Full, personalized quotes are available on the First American Home Warranty website based on your address and other supplied information.

 

Terms of Service

As with any service provider, one of the critical aspects of a home warranty that you will always need to consider are the terms of service. Our First American Home Warranty review is no different. While it’s impossible to summarize all of a contract in a short review, the highlights of what you get, and how it all works, are broken down below.  

  • Any covered appliances or systems will be repaired by a pre-screened, certified contractor/technician, or replaced, at no additional cost above your agreed-upon contract trade call fee.
  • Your budget and finances won’t take a hit with unexpected multi-thousand dollar expenses.
  • 24/7/365 service is available.
  • You don’t need to find a contractor on your own, thanks to their pre-screened network of specialist tradespeople.
  • When you have a failure or issue with a covered appliance or system, you simply call their help center for service. They’ll arrange a contractor to come out and evaluate the situation. All you have to do is pay a trade call fee, usually $75-$100 depending on your plan, and the rest of the work and expenses are paid by the warranty company.  

 

Customer Support

Naturally, given the way that home warranties work, the availability and level of customer support is critical. To get service under your plan, you need to call in and request it when something happens to a covered appliance or system. In terms of First American Home Warranty, they have a fully-staffed call center that’s available 24/7/365.

You can place a service request online via their customer portal, or via a toll-free phone number.  A service provider from their network will contact you to arrange an appointment.

 

Plans and Pricing

Pricing for plans at First American Home Warranty and most other home warranty providers varies considerably based on what kind of coverage you select. There are also variations regionally based on the prevailing rates of service personnel. Personalized, more accurate quotes, including any add-on services, can be obtained via the First American Home Warranty website. The Basic tier service plan starts at $28/month, and the Premier tier service plan starts at $44.50 per month.

You also typically have to pay a trade call fee for the actual service person appointment, which can vary by region and plan but is usually less than $100.  And then that’s it. If you need $1,500 in repairs, that’s all covered – you’re only out your plan premium cost and the trade call fee. There is no limit to how often you can request service, so if you have a home with older systems and appliances, with a lot of things that can potentially go wrong and break down, then First American Home Warranty can save you thousands of dollars a year.  

 

The Bottom Line

If you're a homeowner, you should definitely consider a home warranty plan from First American. They have the experience and reputation which will give you the confidence and ensure that you are getting a good deal. With great customer service, a network of service providers, they are a home warranty company that you can depend on. At the same time, you can customize and choose a plan that fits your budget, add additional coverage, and save thousands of dollars a year. Who doesn’t want to save money on costly repairs or replacements of appliances and home systems?

BasicPremium
Clothes Dryer
Clothes Washer
Refrigerator
Oven
Stove/Cooktop
Garbage Disposal
Garage Door Opener
Dishwasher
Electrical System
Emergency Alert Network
Plumbing
Ductwork
Heating System
Built-In Microwave
Deductible Fee $65.00 $65.00

Joe Schwartz | Home Warranty Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Service Phone Number
(888) 906-5058
Pros
  • Flexible plans
  • Convenient terms
  • Online resource center
Cons
  • Coverage depends on region
  • AC is an add-on
Bottom Line
First American Home Warranty provides flexible coverage for homeowners insuring repairs on home systems and appliances with optional add-ons.
Top 5
1
9.9
2
9.1
3
8.9
4
8.9
5
8.5

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